A smoother evening starts with a few checks.
Use this checklist to narrow down interrupted playback without changing everything at once.
Check the connection
Check whether other apps on the same device also struggle. If they do, restart your router and device, move closer to your Wi-Fi access point or use a compatible wired connection. Pause other large downloads while testing.
Try another stream and quality
Try another channel and a lower quality setting, where available. If only one stream fails, note its name and the time of the issue. This helps support distinguish a source issue from a wider connection problem.
Check your player and device
Restart the player. Check for supported app and system updates, and make sure the device has free storage. Clearing cache can help; clearing app data may remove your login and preferences.
Check account and connections
Confirm your subscription or trial is still active and that you are within your plan’s connection allowance. Close another active session before testing again.
Send useful details to support
Include your exact device model, player version, affected channels, error message and whether other apps work. Do not include your password. Contact support with the results of your checks.
Your setup, with a little support.
Share your model and player name. We’ll help you work out the next step.
Contact support